Frequently asked Questions

Every casino visitor, be it a new client or an experienced player, has questions from time to time. In this case, the easiest way is to the operator's support service, but, as a rule, most of the questions are very standard. As well as the answers themselves. Therefore, in this section, the team has collected the most interesting topics, questions and answers. If you could not find your question in the list, be sure to write to us!

1. Promotions and bonuses

What are free spins (rotation) and how to use them?

Free spins, as the name suggests, are spins in online casino slot machines for which players are not charged. This means that you can receive them as a gift or promotion. As a rule, the number of these spins is limited.

In order to get spins, agree to the terms of the promotion, log into your account, go to the desired game and start playing. You should receive a notification that the free spins have been credited. Sometimes the conditions of the promotion include the fulfillment of the conditions for receiving free spins. Read the rules carefully to avoid misunderstandings.

You can withdraw your free spins winnings if you have met the required requirements. But in each case, different rules apply, so be sure to study them!

What is a repeat bonus and how does it work?

Example of a repeat bonus (bonus for existing players): 100% bonus up to € 100. This means that a player who has deposited 100 € can double the amount of play money, that is, receive a bonus equal to the amount of the deposit. Remember that most often the rules for receiving a bonus at an online casino do not provide for the withdrawal of the bonus or deposit amount before you have fulfilled the necessary conditions. In addition, when wagering a bonus, you need to take into account an important nuance: the player first plays with his own money (the amount of the deposit), and only then on the bonus.

Why can't I withdraw my winnings after the bonus is credited?

Most often, bonus money cannot be withdrawn immediately. Before that, you need to fulfill a number of requirements of the online casino. Often we are talking about the fact that the player needs to place bets in an amount that exceeds the bonus amount several times. The rules may vary, but the standard wagering requirements (or wagering requirements) are 25 to 40 times the original bonus money. Let's give an example. You have received a 100 € bonus and wagering requirements 35 times. This means that in order to withdraw the bonus, you must wager € 3500. No matter how much you win, the conditions for the bonus will not be considered fulfilled until you have placed the required amount.

Why do the bonus rules say that the wagering coefficient is different in different games?

Bonus rules always provide for wagering requirements for different types of games. Usually bets made in slot machines are accounted for 100%. Then for every euro wagered in them, you will receive 1 € of fulfillment of the conditions.

However, if the rules say that poker bets count at 10%, this means that in poker you will need to wager 10 times the same amount in the machines. That is, if you bet 1 € in poker, you will be credited with 0.10 €.

2. General questions

Can I Trust the Casino?

In the right casinos, all games run on a random number generator. In addition, suppliers must have the necessary certifications to ensure that fair play is maintained and that the rights of players are protected. Make sure the casino you choose has a gambling license. Information about this can be found on the main page of the online casino.

Can I play for free before playing for real money?

It depends on the casino. In some establishments you can play all games without prior registration. In other online casinos, you may come across both options for playing: real money or free.

Where can I find the rules of the game?

First of all, the rules of the game are on the pages of each game. Information can be placed at the bottom of the page or opened in a separate window.

Can I play from my mobile phone?

It also depends on the casino. Most operators have a mobile version of the site. Due to the specific technologies, there can be less games in the mobile casino than in the web version. In order to understand which games you can play from mobile devices, open the site of the casino on your phone.

What are wild and scatter symbols?

In addition to the usual symbols, the combination of which gives winning combinations, there are also special ones. For example, a wild symbol (Wild) replaces any other. That is, the combination becomes winning if it also hits two identical symbols.

The scatter symbols are marked with a special character (Scatter), depending on the theme of the game, which indicate the bonus game. Usually there are three such characters. The bonus game can include free spins, a separate game, a task, or it can consist of all the components.

What is a paytable?

Each game indicates which symbols and their combinations are winning. Typically, a winning combination consists of three consecutive symbols. Also keep in mind that different symbols have different meanings, and the same symbols on the same line bode well.

What is the profitability of the game or the likelihood of winning?

Each game has a chance of winning. In modern games, it is 95% -99%. For example, in the popular game "Mega Fortune Dreams" from NetEnt, the player has a 96.4% chance of winning. Of course, that doesn't mean it works for every player. This is about all the people playing the NetEnt game in different online casinos around the world. Since the game runs on a random number generator, which the casino cannot influence, the winnings are always random. So it may turn out that a player who plays for 1000 euros daily wins nothing for a week, and a player who plays only once wins the jackpot.

I see a black screen and cannot close the game. What to do?

We recommend that you first clear your browser cookies and cache and / or try another browser that you do not use on a daily basis. Make sure you have the latest Java and Flash Player installed on your device and update them if necessary. If this does not help, please the online casino support service.

If the internet connection is lost in the middle of the game, will I lose my winnings?

If the connection to the server is interrupted during the game, you will not lose your money. Information about each game is saved separately, and even in case of an error, the data can be easily restored.

If the connection is interrupted during the game, restart it. The game will resume from where you left off. If this happens while the reel is spinning, reopen the game and it will resume from where you left off. The slot machines that were spinning will stop, and if you win, its amount will be automatically credited to your account.

3. How to register?

How to register?

Every online casino has a registration form. In India, the registration process can be facilitated by using an ID-card or Mobile-ID, which is especially convenient and safe, since the data received from the ID-card does not require filling in the fields. That is, the time savings are evident. However, we recommend that you carefully follow each stage of registration, carefully studying important information, including the terms and conditions, in order to avoid possible misunderstandings at the stage of receiving the bonus and withdrawing money.

How many accounts can I register?

Only one account is allowed per online casino. This is because Indian law requires you to enter your personal identification code, which is verified by the Tax and Customs Board. However, you can create accounts at any casino - there are no restrictions.

Can someone use my account if I agree?

Not. You can create an account for yourself. It is undesirable to use someone else's gambling account. Therefore, be careful about storing your passwords, play and make payments only on your own behalf.

Does it play a role in which country do I have an account for the game?

Yes. Since Indian legislation regulates the gambling industry, there are many restrictions. One of them stipulates that the client can open an account in one of the online casinos, which has a license from the Indian Tax and Customs Board. In addition, the player himself must be in India.

How to create a secure password?

You choose a password of your choice. When doing so, please remember the following:

  • The password must contain at least 6 characters.
  • Don't use part of your name in your password
  • A good password should contain numbers and letters of upper and lower case
  • Don't be afraid of complex passwords with random numbers or letters. You don't have to keep it in your head.
  • Do not choose a password that is easy to guess, such as "olybet" or "password" or "123456".
  • Do not choose one word, your name, email address or other personal information that can be easily guessed from the information provided in the registration form.

How do I file a complaint with a casino?

If you have any complaints about online casinos related to the conditions for crediting bonuses, making payments or replenishing an account, etc., be sure to support. In case the casino does not solve your problems or you think that the decision was unfair, you can always file a formal complaint with the Tax and Customs Board or, if necessary, with the Consumer Protection Board.

What if my account was hacked?

If you suspect that your account has been hacked, please casino support immediately. The sooner the better.

How do I delete my account?

First, find out if you can delete your online casino accounts. In most cases, you cannot do this yourself. With such a request, you need to customer support.

How do I verify my identity?

According to the law, all online casino customers who have a license must go through a verification procedure (identity confirmation). In particular, it is necessary to prevent minors from gambling and criminal activity. For a complete list of required documents and verification procedure, check the casino terms and conditions page. After you provide the required documents, your identity will be verified. This means that subsequent payments will go through much faster.

Who can register at an online casino?

In India, an online casino can be opened by citizens who have reached the age of 21, who do not have a ban on the game in the Indian Tax and Customs Board or on the portal

4. Live Casino

What is the chat window for in the game?

The chat window is designed to communicate with dealers with the online casino support service. With it, you can chat in real time. In communication, it is important to adhere to the culture of speech: do not swear, do not be rude and do not show familiarity. Players who break the rules can be blocked.

And dealer is wrong?

Unlikely. If this does happen, please report it. In this case, the game will continue unless it is contrary to the principles of fair play, or the results of the game are considered invalid and the bets will be returned to the players.

What to do if the ball flew out of the circle on the roulette wheel?

When the ball is out of the circle, the dealer returns it and spins the wheel in the opposite direction. The game is not canceled.

Can I play at different tables at the same time in a live casino?

Yes, you will often see limitations before you start playing. To do this, hover your mouse over the table icon or find this information in the description.

5. Deposit and withdrawal of money

How do I make a deposit?

Funding an account is one of the simplest and fastest operations. For the convenience of users, online casinos offer different methods: bank transfer, bank card and electronic payment systems. You can top up your account immediately after registration. Please note that deposits and withdrawals must be made using a single payment method.

How can I withdraw money from my gaming account?

To withdraw money, log into your account and click on the desired button / link opposite the selected payment method. Please note that deposits and withdrawals must be made using a single payment method. Next, enter the amount you want to withdraw and click "Next". Depending on the online casino, payments may be processed automatically. Otherwise, the processing process can take from 12 to 48 hours.

What are IBAN and SWIFT and where can I find them?

IBAN is the international bank account number and the SWIFT code is the international bank code. They are required for international operations. This information can be obtained directly from your bank.

What is CVC / CVV code?

These are the three-digit security codes on the back of your credit card.

What is a working day?

We often call bank working days from Monday to Friday. These do not include weekends or public holidays. As a rule, working days indicate in the period of payments. For example, if you have applied for paying on Friday afternoon, money can be obtained no later than the next Wednesday.

Why was my payout canceled?

There are several reasons for canceling a payment. Here are the most common ones:

  • You have not fully won back the amount of the deposit. In general, according to the terms of the casino, you must roll the deposit amount at least once before withdrawing money.
  • You are withdrawing money using the wrong payment method. Most often, in the interest of security, customers are encouraged to use the same method for deposits and withdrawals. This means that if you replenished your account, say, using a bank card, you also need to withdraw money to a bank card (and not using Skrill, for example).
  • You are withdrawing money to a bank card / account not in your name.
  • You were asked to provide documents for personal identification. If the casino asked you to send documents before submitting the withdrawal request or during the request, they usually will not confirm the payment until the end of the confirmation procedure.
  • Your account goes through standard security checks.

If you do not understand what caused the suspension of the payment, please do not hesitate to support!

Where can I find the history of deposits and withdrawals from the gaming account?

All online casinos provide users to track the history of deposits and withdrawals in the corresponding section of your account.

Are there any restrictions on the size of deposits and withdrawals from the account?

Yes. As a rule, such limits are set every day, week, month. For more information, go to the withdrawals and deposits page at the online casino.

6. Responsible gaming

What is Responsible Gaming?

Excessive gambling can lead to the development of addiction. Often on the online casino website you can find recommendations on how to prevent this, as well as what to do if you or your loved ones have noticed signs of the development of gambling addiction. In the same section, you can find a list of institutions providing professional assistance.

What is account blocking (self-exclusion)?

Most sites offer the option to self-block your account for a specific period of time. After it expires, the account will be automatically renewed and the client can return to the game.

What is the Tax and Customs Board Gambling Restriction?

Anyone can apply for a ban on participation in gambling in Tax and Customs Departmente. The only area it does not touch is instant lotteries. The exclusion period is 6 to 36 months. The application must be made on your behalf directly to the department's address or electronically.

What are game limits?

The player can always take advantage of the opportunity to change the limits on the game. This allows the player to limit himself daily on the amount of the bet, bets per day or transaction.

Franchise Limit, among other things, is one of the most popular gaming tools. This will allow you to set a limit on the amount that you can pay from your account during the selected period.

What is a loss limit?

This is the amount that you allow yourself to lose at an online casino. This does not apply to the amount of the deposit, but only the amount that you can lose during a certain period: day, week, month.

* You can also limit your bets. But it is worth considering that this is a strict limitation, which is not affected by further winnings or losses.

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